Terms & Conditions
We except Payment via : Paypal, via the telephone or Bank Transfer
Prices are in GBP, plus any delivery charge where appropriate. We try to ensure all the prices featured on the website are accurate and up to date. However it is possible that prices are incorrect or have changed without notice. In this case we reserve the right to withdraw the product from sale and cancel your order.
For bespoke, made to order items 50% of the cost of the item is payable upon ordering and is non-refundable.
The remaining balance will become due once the order is complete and ready for delivery.
The vast majority of the stock is bespoke and unique, therefore items appearing on the website might be no longer available and we reserve the right to withdraw any item from sale at any time, even after an order has been placed.
ITEM DESCRIPTION AND PHOTOGRAPHS
We take great care to ensure all descriptions are correct/accurate and that any marks or damage that are above and beyond normal wear and tear are mentioned in the item description and the item is priced accordingly. Return claims based on deviances between the item description and actual item will not be accepted. If you are unsure of any aspect of any item please contact us for more information prior to purchase. All sizes and measurements are approximate (measured at the largest point and rounded up). Purchasers are advised to check the goods as to their dimensions and condition prior to purchase as the vendor supplies no warranty or guarantee in respect thereof.
Some antique items are sold only as collectables and may not be suitable for the original intended purpose.
ORDERS AND RETURNS
Please check your order to ensure accuracy of the sizes, finishes, and colour etc. It is important that you make a note of the dimensions of the furniture you’re ordering to check that it will fit where you want it. Check access too, if your furniture doesn’t fit, it’s classed as a cancelled order. If your item is a bespoke piece we cannot accept returns. It is your responsibility to ensure that there is adequate access for any bespoke items, no refund or exchange will be offered in the event that the item will not fit, or cannot be manoeuvred, due to access issues. Products that have been delivered and fitted are considered to be signed off and accepted.
Please Note – Furniture that is bespoke/made to order to customers specific requirements is not subject to distance selling regulations and is therefore non-returnable/refundable.
For up to date lead times please contact us. Please let us know if your order is urgent and we will do our best to help. After your order is completed or it will be delivered to you usually within 7 to 14 working days depending on your location or availability.
Antique and vintage items do not come with a guarantee and are sold as seen.
As wood is a natural product, it is subject to movement especially if exposed to extreme changes in temperature. When tables are placed directly on under-floor heating or in very brightly lit rooms (e.g. a conservatory) it has an adverse effect on the timber.
The customer is responsible for looking after his/her products and taking the necessary measures to maintain the look of the items. Tables in particular will experience wear and tear due to the extensive use they receive.
We recommend that our wooden pieces be re-treated regularly with Clear Furniture Wax, depending on the finish, in order to preserve their appearance..
Real wood needs to be treated with care. Avoid direct sunlight as this can fade the wood. Wood has a moisture content relative to its surrounding environment. Avoid placing furniture directly in front of intense heat sources such as wood burners or radiators as this will dry out the wood and possibly cause it to shrink and/or warp/distort.
Do not use any harsh abrasives, solvent or silicone based cleaning products on any part of our furniture.
To avoid damage to table tops we strongly advise the use of coasters and place mats. A table cloth may also be recommended if there is an increased risk of spillages.
Electrical items are PAT tested but items should be installed by a qualified electrician.
COLLECTION and STORAGE
Items will be stored and reserved for a maximum of 28 days by which time the item must be collected. After this time a storage charge will apply of 20% of the item value per week. All deposits are non-refundable.